If you have any problems receiving your package, we will reship it once at our expense.
We support global delivery! We support all payment methods!
· Customer is responsible for providing the correct shipping address.
· We ship packages as a “Gift” with low value so most countries don’t charge any import taxes.
· All shipments are shipped directly from our warehouse in Hong Kong.
· You will receive the tracking information via email and SMS.
· It could take up to 5 days for the courier to update their website with tracking details for your shipment.
· Depending on the country, the package might be delayed for customs clearance.
-The time it takes to prepare your item(s) to ship from our warehouse.
-We generally take 3-5 days to process the package.
-The Time for your item(s) to travel from our warehouse to your destination.
-Packages generally take 15 days to arrive.
Total time to receive your order
-Processing Time: Up to 3 business days
-Shipping Time: Between 10 – 15 business days
-Some items may have longer processing times depending on the volume of orders. Time-frames may increase during particularly busy periods.
Frequently Asked Questions
No, you do not need to register for an account in order to place an order. You can use the 'Guest Checkout' as a casual user.
If you'd like to keep track of your orders and save your details, you might want to consider creating an account for convenience.
Alternatively, you can select the guest checkout option which doesn't require you to create an account.
In the first step, click the “CONFIRM ORDER” button. Jump to the payment page.
In the second step, click the “Pay Now” button. Jump to the PayPal payment page.
In the third step, if you have a PayPal account, you can use the PayPal account to complete the payment. If you don’t have a PayPal account, you can also pay directly with a credit card.
We accept the following payment methods:
1. Credit card (Visa, MasterCard, American Express, Maestro Diners Club, Discover, and JCB)
International orders normally arrive within 10-15 days of shipping. Please note that these orders need to pass through the customs office in your country before they will be released for final delivery, which can occasionally cause additional delays.
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
Please note that shipping delays will occur if you provide an incorrect address at checkout.
If your package is returned to our facility due to a shipping error, we’ll reach out to you via the email address provided with your shipping information. If we don’t get a response within 5 business days, we hold the right to refund your order. This applies to all merchandise orders, including limited edition and pre-order sales.
Please note that in the event of an order split shipping, we can only refund you for what has been returned to us.
We are confident that you will be happy with your purchase from us because each piece is inspected for quality manually. However, we understand that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction with our products and services is our top priority.
If for any reason you are not content with your purchase, please contact us immediately.
We will provide instructions on where to return your item(s). You must return the product(s) within 7 days of receipt for a refund. You must send your returned package via courier, at your own expense, and provide us with a tracking number in order for a refund to be issued.
Refunds are made in the same form as the initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the returned goods. During the 6-month warranty period, we will repair any problem we can that you might have with the product.
Kindly include the below information when contacting us. This will speed up the processing of your return.
Information To Provide:
Your full name, the date the order was placed, and the date when the order was received
A list of the replica product(s) to be fixed or refunded
The reason for the return of the products
Delivery is guaranteed! If your shipment is lost or seized, we will reship once at our expense.
Your purchases will be sent directly by courier from China to your door. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number, you can track the progress of your purchase.
Please allow 7-15 days for delivery of your order.
Please make sure you enter the correct shipping address and contact number.
We are not responsible for reshipment if you provided us with an incorrect address.
We are not responsible for any import tax charged to your package.
Shipping time is approx 7-15 days
We have the right to select our customers
We promise to comply with the following conditions, from the date of product sale (based on the actual date of receipt) can be returned within 7 days, can be exchanged within 30 days (excluding personal reasons for customers), and all goods can be guaranteed free maintenance for life. Customers can submit a return application online or contact the Aecsat customer service center for return and exchange(Customer service contact: Click here).
The following conditions are accepted for return:
1. Functional failures or commodity quality issues as defined by national laws;
2. The reason for the mini pick of the flow loss, missing parts, or description of the goods does not match the website;
3. In the case of no problem with the goods, the return is caused by the customer's personal reasons, the goods are not used and the secondary sales are not affected.
The following conditions will not be refunded:
1. Any item not sold by Aecsat (the serial number does not match);
2. Over-insurance goods (more than three guarantees);
3. Unauthorized repair, misuse, collision, negligence, abuse, liquid injection, accident, alteration, improper quality of the product caused by improper installation, or tearing, alteration of the label, machine serial number, anti-counterfeiting mark;
4. The outer packaging, accessories, gifts (vouchers) of the goods (required to be returned together with the main goods), the instructions are incomplete, and the (vouchers) invoices are missing or altered;