We are confident that you will be happy with your purchase from us because each piece is inspected for quality manually. However, we understand that every customer is unique and we are flexible to meet your particular needs. Customer satisfaction with our products and services is our top priority.
If for any reason you are not content with your purchase, please contact us immediately.
We will provide instructions on where to return your item(s). You must return the product(s) within 7 days of receipt for a refund. You must send your returned package via courier, at your own expense, and provide us with a tracking number in order for a refund to be issued.
Refunds are made in the same form as the initial payment (ie. refunded on your credit card) and may take up to seven business days to process after we receive the returned goods. During the 6-month warranty period, we will repair any problem we can that you might have with the product.
Kindly include the below information when contacting us. This will speed up the processing of your return.
Information To Provide:
Your full name, the date the order was placed, and the date when the order was received
A list of the replica product(s) to be fixed or refunded
The reason for the return of the products
Delivery is guaranteed! If your shipment is lost or seized, we will reship once at our expense.
Your purchases will be sent directly by courier from China to your door. You will receive an email with your order confirmation number and your shipping tracking number. With this tracking number, you can track the progress of your purchase.
Please allow 7-15 days for delivery of your order.
Please make sure you enter the correct shipping address and contact number.
We are not responsible for reshipment if you provided us with an incorrect address.
We are not responsible for any import tax charged to your package.
Shipping time is approx 7-15 days
We have the right to select our customers
We promise to comply with the following conditions, from the date of product sale (based on the actual date of receipt) can be returned within 7 days, can be exchanged within 30 days (excluding personal reasons for customers), and all goods can be guaranteed free maintenance for life. Customers can submit a return application online or contact the Aecsat customer service center for return and exchange(Customer service contact: Click here).
The following conditions are accepted for return:
1. Functional failures or commodity quality issues as defined by national laws;
2. The reason for the mini pick of the flow loss, missing parts, or description of the goods does not match the website;
3. In the case of no problem with the goods, the return is caused by the customer's personal reasons, the goods are not used and the secondary sales are not affected.
The following conditions will not be refunded:
1. Any item not sold by Aecsat (the serial number does not match);
2. Over-insurance goods (more than three guarantees);
3. Unauthorized repair, misuse, collision, negligence, abuse, liquid injection, accident, alteration, improper quality of the product caused by improper installation, or tearing, alteration of the label, machine serial number, anti-counterfeiting mark;
4. The outer packaging, accessories, gifts (vouchers) of the goods (required to be returned together with the main goods), the instructions are incomplete, and the (vouchers) invoices are missing or altered;